Delivery Time= Processing Time + Shipping Time

For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.


Processing time differs from product to product. All items are made-to-order and request 2-5 business days to handcraft. 


Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page. 


We provided worldwide shipping.  

Your order will be shipped to the specified address(door to door delivery) according to the shipping method selected during checkout. At this time, we do not ship to APO/FPO addresses or college dorms:


United States:

Standard Shipping (2-5 business days for print + 9-12 Business Days Delivery)

$6.99, free on orders over $35

Express Shipping (2-5 business days for print + 6-9 Business Days Delivery)

$9.99, free on orders over $59


Canada & Australia

Standard Shipping( 2-5 business days for print + 10-15 business days delivery, FREE $35+ )


United Kingdom:

Standard Shipping( 2-5 business days for print + 6-9 business days delivery, FREE $35+ )


France, Germany, Italy, Malta, Poland, Spain, Sweden, Australia, Austria:

Standard Shipping( 2-5 business days for print + 10-15 business days delivery, FREE $35+ )


Rest Of World: 

Standard Shipping(2-5 business days for print + 15-18 business days delivery, FREE $35+)

Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions.



The Item Processing Time is the time from receiving your order to physically dispatching your order. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: design for you, make the custom items, material quality, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. The average processing time is approximately 2-4 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.


Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any,these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.



When the carrier returns an Undeliverable package because of address problems to us, you will be charged for re-shipping costs if you require a refund. Please note that the personalized items there is a 50% restocking fee.



You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with shipping company. 

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.


International shipping is available currently.

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.


  • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
  • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
  • Expedited shipping is not offered to P.O. Box shipping addresses.
  • We do not offer overnight shipping.


If you have questions or concerns then please do not hesitate to get in contact with us.

We would love to hear from you, contact us on: 

Email: service@makecustomgifts.c​​om

Tel: +86 15601663573

Address: No. 5016, Wenxiang Road, Xiao Kun Shan Town, Songjiang District, Shanghai, China, 200000

Wroking Time: 7:00pm to 4:30pm Monday to Friday (EST)