Returns & Exchanges


At MakeCustomGifts we strive to make every personalized item as precious as the moment it commemorates.

The following reasons are covered by FULL COVERAGE Return/Exchange Policy:

If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to us, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 30 days.. please email us at


The following reasons are covered by 30 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):


  • If you chose the wrong size.
  • If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing, or you do not see the detailed description, etc.
  • Personalized items are one-of-a-kind, those returns will incur a 50% restocking fee.


Cancellation Policy


Although we begin the process of producing your personalized items as soon as you submit an order, we will respect your wish to cancel and will assist with your cancellation. In such cases, please notify us as soon as possible. If the order has been finish printing, there will be a cancellation fee for 50% of the purchase price, not including shipping.

Return Service Procedure:


  • To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at If it is a quality issue, please provide an ordernumber and attach clear photos of the items that represent the issue.
  • Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days.
  • The returned item should be kept in its original condition in which you received them in. 
  • Return address (Please contact customer service for the return address).
  • Please make sure you provide us the tracking# and receipt after you return.


MakeCustomGifts reserves the right to make any amendments to this policy at any time. 

Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact us at


Business Hour: 7:00 pm to 4:30 am Monday to Friday (EST)