Returns & Exchanges

Returns & Exchanges

Address: Haizhu Shequ Haide Street 3, No.15, Haian Buliding East 1403A5. Yuehai Street, Nanshan, Shenzhen, 518000

深圳市南山区粤海街道海珠社区海德三道15号海岸大厦东座1403A5

Tel: +86 13632890467

Email: service@makecustomgifts.com

Wroking Time: 7:00pm to 4:30pm Monday to Friday (EST)

 

30 Day Returns/Exchange Policy

Make Custom Gifts online shop does sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also, we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all pajamas detailed described on our website before placing your order. Make sure that the photo you uploaded for pajamas that need to be printed are correct as well as any other details regarding your order. The policy begins from the delivered date.

 

The following reasons are covered by FULL COVERAGE Return/Exchange Policy:

 

  • If quality problems, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 30 days. (We will only exchange the item(s) for the same product, or for item(s) equal or lesser value.)
  • If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to MakeCustomGifts, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.

 

The following reasons are covered by 15 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):

 

  • If you chose the wrong size.
  • If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing, or you do not see the detailed description, etc.
  • Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.

 

Cancellation policy:

 

  • Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 8 Please note that on all canceled or changed orders(after 8hours) of personalized items there is a 30% restocking fee.
  • Please note that you couldn’t cancel or change your purchase once we ship out your order.

 

The following reasons are NOT covered by our 30 days return policy, and we are not liable for these issues: 

 

  • Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter that the appearance of your MakeCustomGifts
  • Items that have been resized, updated, and/or repaired do not qualify.
  • Products are damaged by misuse, mishandling, or poor maintenance.
  • Any orders received after 30 days from the delivered date.
  • Items which have been used and damaged within 30days from the delivered date 

 

Return Service Procedure:

 

  • To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at service@makecustomgifts.comIf it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
  • Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
  • The returned item should be kept in its original condition in which you received them in. 
  • Return address (Please contact customer service for the return address).
  • Please make sure you provide us the tracking# and receipt after you return.

 

MakeCustomGifts reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

 

For further information, you can contact Our Customer Services on:

Address: Haizhu Shequ Haide Street 3, No.15, Haian Buliding East 1403A5. Yuehai Street, Nanshan, Shenzhen, 518000

深圳市南山区粤海街道海珠社区海德三道15号海岸大厦东座1403A5

Tel: +86 13632890467

Email: service@makecustomgifts.com

Wroking Time: 7:00pm to 4:30pm Monday to Friday (EST)