Returns & Exchanges

Returns & Exchanges


At MakeCustomGifts we strive to make every piece of personalized apparel as precious as the moment it commemorates. If your item arrives damaged or incorrectly designed, please contact us immediately and we'll do our utmost to recreate it to your full satisfaction. To get in touch concerning a return or cancellation, please email us at

Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you as soon as possible. Your patience will be highly appreciated.

  • After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  • Drop off your package at the local post office.
  • Most returns are processed within 5 business days after we receive your package.


Return Conditions


  • We do not offer refunds or exchanges on our customized items. This applies to any and all items that can be engraved, altered, custom designed, customized with a photo, design, drawing, image, logo, etc.

  • Items that are defective, damaged, or incorrect when delivered are eligible for identical replacement of goods.
  • There will be no charge for re-shipping of defective, damaged, incorrect orders and we will undertake all the cost for exchange and re-shipping.


Cancellation Policy


Although we begin the process of producing your personalized items as soon as you submit an order, we will respect your wish to cancel and will assist with your cancellation. In such cases, please notify us as soon as possible. If the order has been finish printing, there will be a cancellation fee for 50% of the purchase price, not including shipping.

MakeCustomGifts reserves the right to make any amendments to this policy at any time. 

Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact us at


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